Frequently Asked Questions

Kadūra is an Aussie-born, scalp-first haircare brand built on one simple idea: Australian hair needs Australian solutions. Our formulas are designed for local conditions—sun, surf, sweat and all—using native botanicals and modern haircare science to support healthy-looking hair from the roots up.

We keep it simple and effective. Kadūra uses lightweight, clean formulas designed specifically for Aussie hair and lifestyles. That means hair that feels fresh, soft, smooth and manageable—without the heavy, coated feeling.

Too right. From harsh UV and dry air to active lifestyles and mineral-rich water, our formulas are made to handle real Aussie conditions—helping keep your hair balanced, clean and under control.

Because they work. We use native ingredients like Kakadu Plum, alongside proven botanical oils and extracts—like rosemary, tea tree, camellia, macadamia, marula, jojoba and ginseng—each chosen to target specific hair and scalp needs.

Simple, targeted, and made for real life. Whether it’s oily roots, dry ends, frizz or buildup, Kadūra helps you build a routine that actually fits your hair—no overcomplicated steps.

We’re committed to doing things properly—from thoughtful ingredients to responsible practices. Our goal is to create effective products while being mindful of our impact on the planet.

We recommend using your products within 12 months of opening for best results.

Keep them at room temperature and out of direct sunlight. Hot car dashboards = not ideal.

Nope. Never have, never will.

Yes—all Kadūra products are 100% vegan-friendly.

Kadūra currently ships Australia-wide.

International shipping is not currently available, but we are working on expanding overseas shipping in the future.

We offer free standard shipping on orders over $49.99 AUD within Australia.

For orders below $49.99 AUD, standard shipping is $10.00 AUD within Australia.

Standard shipping usually takes 3-7 business days after dispatch, while regional or remote areas may take longer. Express shipping is not currently available.

Orders are usually processed within 1-2 business days after payment confirmation.

Orders placed after business hours, on weekends or on public holidays will be processed on the next business day. Once your order has shipped, you will receive a confirmation email with tracking information.

Shoot us an email at info@kadurabeauty.com.au and we can try to help out. Please note: our customer service hours are 9am–5pm AEST on business days.

Shoot us an email at info@kadurabeauty.com.au and we can try to help out. Please note: our customer service hours are 9am–5pm AEST on business days.

No problem. Please email us at info@kadurabeauty.com.au .

To protect product integrity and hygiene, we cannot accept returns or exchanges once a product’s outer seal or protective film has been removed, unless the item is faulty or damaged.

Please check your order carefully before opening the packaging. We only accept returns or exchanges if you received the wrong product, the product arrived damaged or defective, or there is a proven manufacturing fault.

To qualify for a return or exchange, the item must be unused, unopened, in its original condition with all packaging intact, and returned within 14 days of delivery.

Just email us at info@kadurabeauty.com.au with your name and order number, and we can organise the return or exchange.

Send us an email at info@kadurabeauty.com.au and we’ll make sure you get your correct order as soon as possible.

We go to extremes to make sure our products get to their new home safe and sound, but sometimes shipping can be tough on packages. Send us an email at info@kadurabeauty.com.au and we can organise a replacement.

Your card will be charged once your order is placed and processed.

We accept all major credit and debit cards, Apple Pay, PayPal and Google Pay.

Email us any time at info@kadurabeauty.com.au .