Frequently Asked Questions

Kadūra is an Aussie-born, scalp-first haircare brand built on one simple idea: Australian hair needs Australian solutions. Our formulas are designed for local conditions—sun, surf, sweat and all—using native botanicals and modern haircare science to support healthy-looking hair from the roots up.

We keep it simple and effective. Kadūra uses lightweight, clean formulas designed specifically for Aussie hair and lifestyles. That means hair that feels fresh, soft, smooth and manageable—without the heavy, coated feeling.

Too right. From harsh UV and dry air to active lifestyles and mineral-rich water, our formulas are made to handle real Aussie conditions—helping keep your hair balanced, clean and under control.

Because they work. We use native ingredients like Kakadu Plum, alongside proven botanical oils and extracts—like rosemary, tea tree, camellia, macadamia, marula, jojoba and ginseng—each chosen to target specific hair and scalp needs.

Simple, targeted, and made for real life. Whether it’s oily roots, dry ends, frizz or buildup, Kadūra helps you build a routine that actually fits your hair—no overcomplicated steps.

We’re committed to doing things properly—from thoughtful ingredients to responsible practices. Our goal is to create effective products while being mindful of our impact on the planet.

We recommend using your products within 12 months of opening for best results.

Keep them at room temperature and out of direct sunlight. Hot car dashboards = not ideal.

Nope. Never have, never will.

Yes—all Kadūra products are 100% vegan-friendly.

We currently ship globally, with some destinations temporarily unavailable. Additional countries will be added as we continue expanding our shipping network.

Australia orders Orders over $70 receive free standard shipping. If your order is below $70, we charge a flat rate of $6.90 for standard shipping anywhere in Australia. You can expect delivery in 3–7 business days. In a rush? No problem. We also offer expedited shipping for a flat rate of $25. You can expect delivery in approximately 2 business days. International orders International shipping rates and delivery times are calculated at checkout.

Once you place an order, we’ll process and ship it. Processing can take 1–2 business days. Orders placed after 6pm AEST, or over the weekend, will ship the next business day. Once your order is on its way, you’ll receive an email with a tracking number so you can follow your delivery.

Shoot us an email at info@kadurabeauty.com.au and we can try to help out. Please note: our customer service hours are 9am–5pm AEST on business days.

Shoot us an email at info@kadurabeauty.com.au and we can try to help out. Please note: our customer service hours are 9am–5pm AEST on business days.

No problem. Please email us at info@kadurabeauty.com.au .

We offer a return or exchange within 21 days of you receiving the product. Returns will be refunded to the original form of payment. Unfortunately, we do not cover return shipping costs or refund original shipping charges.

Just email us at info@kadurabeauty.com.au with your name and order number, and we can organise the return or exchange.

Send us an email at info@kadurabeauty.com.au and we’ll make sure you get your correct order as soon as possible.

We go to extremes to make sure our products get to their new home safe and sound, but sometimes shipping can be tough on packages. Send us an email at info@kadurabeauty.com.au and we can organise a replacement.

Your card will be charged once your order is placed and processed.

We accept all major credit and debit cards, Apple Pay, PayPal, Amazon Pay, Google Pay and Afterpay.

Email us any time at info@kadurabeauty.com.au .