Shipping policy

Kadūra Shipping Policy

Last updated: July 2026

Thank you for shopping with Kadūra Beauty — Scalp-First Botanical Haircare from Australia.
We take great care in preparing and delivering your order so you can enjoy our products as quickly and safely as possible.

1. Order Processing

All orders are processed from our Sydney fulfilment centre during regular business hours (Monday–Friday, 9 AM–5 PM AEST, excluding public holidays).
Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please ensure all shipping details are correct at checkout — Kadūra is not responsible for delays or lost parcels due to incorrect addresses.

2. Shipping within Australia

We currently ship Australia-wide via trusted carriers such as Australia Post and Sendle.

Estimated delivery times:

  • Standard Shipping: 3–7 business days after dispatch (metro areas)

  • Regional or remote areas may take longer.

Shipping rates are calculated at checkout based on your delivery address and order weight.
We offer free standard shipping on orders over $49.99 AUD within Australia.

3. International Shipping

We currently ship within Australia only. International shipping is not currently available.

4. Order Tracking

Once your order is shipped, you’ll receive an email containing your tracking number and link.
Tracking updates may take 24–48 hours to appear after dispatch.

If your tracking information hasn’t updated after several days, please contact the courier first. If you still need help, reach out to us at info@kadurabeauty.com.au and our team will assist you.

5. Delays & Lost Packages

While we do our best to ensure timely delivery, delays may occur due to weather, public holidays, courier backlogs, or customs clearance.
Kadūra Beauty is not responsible for delays caused by the courier or external factors once your parcel has been dispatched.

If your package appears lost or significantly delayed, please contact our support team within 14 days of the expected delivery date. We will investigate and liaise with the courier to resolve the issue.